These Terms of Service constitute the agreement between GlobalCall and the user or Customer. By using or activating our service, you represent that you are of legal age to enter into this agreement and that you have read and understand fully the terms and conditions of this agreement.

1. Customer Information. The customer is responsible to maintain his/her contact information and address current in the GlobalCall database. This can be either done by the customer himself/herself by visiting this website or by calling GlobalCall customer service.

2. Limitation of Service . Customer's existing third party provided telephone/cell phone/internet services, wherever it is involved in the service delivery process, is essential to access GlobalCall service. So normal functioning of customer's local telephone or cellular service or internet service is a pre-condition for accessing GlobalCall services. If you relocate or change your service provider, access to GlobalCall service may be affected.

3. Payment/Recharge. GlobalCall Pinless service, Home phone,Internet & IPTV are pre-paid services and are available to customers for use exclusively for the particular service as long as there is a credit balance in customer's account. A customer is expected to replenish his/her credit balance from time-to-time by using credit/debit card. Alternatively customers may setup their account for 'auto recharge', an optional and free service, to avoid repeated manual recharge. Customers may recharge their account (manual or auto) either on line by logging on to his/her account or by calling GlobalCall customer service.

4. Rounding of Calls. Fractional calls will be rounded up to the next minute.

5. Return Policy. In case the customer wants to close his/her GlobalCall account we will refund any unused portion of the customer's credit balance less a cancellation fee, if a customer decides to cancel after initial payment. For balance of recharge money the customer should use up the balance fully by making calls and cannot claim refund. In case of delivery of consistently unsatisfactory service GlobalCall will refund balance of recharge money as well on demand.

6. Rate Change Notification. Official means of communicating all rate changes to customers will be by posting on the web site. Customers are advised to monitor rates on the web from time-to-time. Rate changes may occur without any prior notice.

7. Access Numbers. GlobalCall provides many access numbers, for its long distance service, in major cities of Canada and USA. But it is not possible to provide local access numbers for all customers. If a customer does not find a GlobalCall local access number that is within his/her local calling area, please be sure about the charges for the number you will dial to access GlobalCall service. Your phone service provider may charge for this call depending on your plan. Your cellular phone airtime will be consumed and you may also be charged for long distance or roaming; please consult your operator if you are not sure.

8. Toll Free Access and Fees. Though there are toll free access number available for the customers, the use of this will bear a per minute toll free access charge in addition to the regular call rates.

9. Quality of Swervice and Billing Issues. The GlobalCall services are 'Information Service' based on IP technology and is provided on Best Effort basis.GlobalCall does NOT guarantee the quality of such service to match that of conventional circuit switched PSTN/Cable TV services because that is technically infeasible. It is important that the customers be aware of this distinction. Customers may dispute any charges for the services used in writing or via e-mail to GlobalCall within thirty (30) days of the date of the charge.

10. Reporting an Unresolved Charge Dispute to Other Company/Agency. While great care has been taken in the development of GlobalCall services to avoid such situation, we recognize our valued customer's right to report unresolved disputes on charges to his/her credit card company. However we strongly suggest the customer to view his/her purchase activity online and crosscheck with relevant credit card bill. We maintain detailed log on every call made and every payment transaction by every customer for at least one year. So we do not see any reason for any dispute not being solved by mutual discussion. If in case of dispute based on incorrect information is reported by the customer to its credit card company and is proved to be so, the customer agrees to be charged a $75.00 processing fee per erroneous dispute from his/her credit balance with GlobalCall. In case of shortage of fund in customer's account the balance may be collected from the customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the customer account.